Abilities: 

Ø        Strong customer service skills, professionalism, and engagement with the project team and customers.

Ø        Perform activities aligned with the PMI project management framework and knowledge areas

Ø        Identify project scope, objectives and incorporate stakeholder/vendors.

Ø        Monitor and control changes in scope, schedule, costs, and quality.

Ø        Scheduling with MS Project 2013. 

Ø        Collaborative, willing to share knowledge, and being part of a project oriented organization. 
 

Ø        Core PM Competencies: Decisive, astute team player, strong work ethics, motivated, reliable, quick problem solver, detail-oriented, negotiator, Emotional Intelligence, leadership, people oriented, customer focus, Analytical, business savvy,   great communicator, result oriented, integrity driven, risk and change management, scheduling, project rescue, procurement, and will take initiative to get the job done.

 

·   Microsoft Office 2013             ·   MS Project 2013 ·   Visio

Illustrator InDesign Photoshop Base camp

kj

GanttProject GroupCamp Project

Skills:  Software                      

Remote Support Technician (Part-Time)                                                                        Current

Staples, USA

·   Utilizing Remote PC capabilities to perform and fulfilling services in our Retail locations.

·   Troubleshooting issues to support our techs by controlling the customer machines centrally.

·   Fulfilling planned services using the tools and knowledge.

·   Performing Diagnostics, Virus Removals, PC Set Up’s, and Data Services remotely for our Retail locations.

·   Providing technical support to our associates using many different communication vehicles such as phone, email, chat, and help desk tickets.

·   Maintaining accurate and complete notes for all service performed.

 

EXPERIENCE: Intern Hennepin County, MN            (March 16, 2015 – December 17, 2015)

 

I.T Change Coordinator                                                                                06/2015 – 12/2015

Ø        Prepare Change Advisory Board (CAB) Agenda with Forward Schedule of Change (FSC),

Ø        Actively participant with critical thinking to authorize and approve changes.

Ø        Actively respond to Expedited and Emergency change requests.

Ø        Create and modify process improvements of multiple work instruction documents.

Ø        Review, approve, quality assess and deny requests for change (RFC) tickets.

Ø        Manage change approvals for vendor maintenance using automated email ServiceNow approval.

Ø        Respond to user requests to reschedule and cancel changes.

Ø        Manage new user requests to the IT change tool.

 

System Coordinator, Time Management System                                         04/2015 – 11/2015                  

                                (TMS) and Derigo System 

Ø        Processed IT time report through SQL Server Report Services for department management.

Ø        Maintained and managed data in the time tracking systems for reporting to stakeholders

 

I.T. Security Coordinator, MHP Provider Insite Security Application       03/2015 – 05/2015

Ø        Processed incoming requests for new user registrations and supported access issues.

Ø        Coordinated with Identity and Access Management team to request new user IDs and access changes based on established process and criteria. Sounds like the same thing as the bullet point above it.

Ø        Used Microsoft tools in Active Directory Domain Services to manage users and passwords.

Ø        Worked with distributed data sources hosted in UNIX and OpenVMS2011 to lookup client/vendor information to validate contract status and establish eligibility criteria for granting or denying access.

Ø        Performed application administration to manage the User Profiles.  

Ø        Managed and maintained external vendor user audit records.

Ø        Provided customer service to the external and the internal users of this.

 

Computer Lab Technician,                         Osiris Organization, MN     (Nov 2014 - March 2015)         

Ø        Provided support to networked environment for community park computer labs.

Ø        Required knowledge of TCP and IP networking concepts.

Ø        Supported devices on the network such as PC, hardware, software, network printers, LAN.

Ø        This might read as an accomplishment to some, or not worth mentioning to others. Just avoid that.

LAB Assistant/PC Technician, Mpls. Comm. and Tech. College             (Aug 2013 - Jan 2015)         

Ø        Assisted end users with application password resets.

Ø        Provided support and analysis for PC hardware and software issues

Ø        Configured devices to meet specifications and performed quality checks.

Ø        Assisted student use of the MCTC website and provided general.

Weekends Lockbox Clerk         US Bank, St. Paul, MN                                 10/2013 – 06/2014                                                                                  

Ø        Sorts’ mail, Processes accounts, and prepares deposit tickets to meet daily and hourly deadlines.

Ø        Prepares information for input into the information reporting systems.

Ø        Relays the deposit information by phone to lockbox customers to ensure the individual account needs are met.

Team Lead                    FreePhonesMN/TerraCom                                      02/2013 - 07/2013

Ø           Managed, monitored team and beneficiaries.

Ø           Managed, planned, scheduled, set-up events and demonstration items

Ø           Stored and distributed accounts of equipment, phones, records and utilities.

Ø           Scanned documents, enrolled, programmed and activated phones.

 

Special Project Coordinator          Ateenah Dev. Corp., Liberia                                 2008-2010

Ø                                                                                      Managed project planning and implementation, including assessing needs, setting goals and objectives.

Ø                                                                                      Implemented and developed resource planning and generated project reports.

Ø                                                                                      Participated in project budget planning and development.

Ø        Established project work plan and calendar or schedules; monitors, reviews, and evaluates progress.

Ø        Established and maintained internal and external contacts as necessary.

Ø        Monitored record keeping and filed maintenance for the program or project.

Ø        Supervised other project staff; assigned tasks; sets priorities, prepared records of project activities.

 

EDUCATION AND CREDENTIALS:

A.A.S Degrees and Diploma Candidate                                                     Graduating Dec 2015                                                                           

Computer Support and Networking Administration

Computer Forensic and Information Assurance

Minneapolis Community and Technical College, MPLS, MN

 

 

Bachelor of Arts Candidate                                                     Graduating Senior Student, 2011

Major in Sociology and Minor in Political Science

African Methodist Episcopal University (AMEU), Monrovia, Liberia

 

CERTIFICATIONS

Integrated eLearning Course, Metrix Learning,                                                                  2012                                                                                 

Data Entry 10 key (Hardcopy), Administrative Function, Outlook 2010, Customer

Service, Project management Using Project 2010, Business Mathematics, MS Word 2010, Administrative Professional, Access, Excel, Computer ergonomics, PowerPoint 2010, and banking Industry overview, Inbound sales calls.

 

Certificate                                                                                                                              2009

(Entrepreneurship, Leadership, and Climate change)

1st West African Youth Exchange Program,    Ghana

 

VOLUNTEERING SERVICES:

 

Position	Organization	Date
Board Chairman	Youth in Stand of Humanity and Developmental Action (YOSHUDEA), Inc. Monrovia, Liberia	2014 – Present
President	Students Against Hunger and Homelessness (SAHH) at Minneapolis Community and Technical College (MCTC), MN	2104 – Present
Organizing Chairman  & Consultant	African Student Continental Club (ASCC), MCTC, MN                                                                 Minneapolis Community and Technical College (MCTC), MN	2014 – Present
Chairman	Unity Tournament (UT), Friends and Family (FAF), Hennepin, MN	2014 – Present
Tutoring/Mentor	Project for Pride in Living	2011 – 2012
Country Director	Healthcare Volunteer Liberia/USA (www.healthcarevolunteer.com)	2007 - 2012